Energy hardship funds - support available with energy bills

Energy Hardship Funds

If you're struggling with your energy bills, you may be able to access support during these difficult and uncertain times. This article collects together information from various energy companies that have funding available to help customers.

Individual & Families Debt Write-Off Fund

The fund is open to British Gas and Non-British Gas customers with an energy debt between £250 and £1,500. The debt must apply to the applicant’s primary residence and must apply to an active energy account.

Applicants must:

  • Live in England, Scotland, or Wales
  • Not have savings over £1,000
  • Have received money advice – this will be asked for as part of the process, this will be considered alongside household outgoings to determine if the applicant is in or at risk of fuel poverty.
  • Have not received a grant from BGET in the last 2 years
  • Proof of income will be required as part of the application process.
  • Open to both Credit and PPM customer with a previous outstanding credit account debt
  • Household Income £16,190 (although for households with 3+ children, caring responsibilities, or disabilities, a higher income will be considered) 

Apply here.

Support Based on Your Energy Company

Here's some information from several energy companies who have support funds and hardship grants available for customers who are struggling. If you are in debt to your energy supplier, you might be able to get a grant from the supplier to help pay it off.

Here's a list of energy suppliers who offer grants to their customers:

You may also be able to access local grants and you can see what's available in your area on the  Simple Energy Advice website.

The information on this website is for general guidance on your rights and responsibilities and is not financial or legal advice. We have endeavoured to ensure that the information on this website is accurate. However, we will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. We cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this site.

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